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Enjoy your Up Gourmet card like never before

Logos Pay 2
Up Gourmet with Apple Pay and Samsung Pay

A safer means of payment, without physical contact

Tarjeta Cheque Gourmet 72
Same card, better experience
Enjoy NFC technology on your new card 
Tenedor
You choose where

Valid at all the affiliated establishments in Spain with a hospitality TPV and MasterCard payment

Telefono Movil
The important things are at your fingertips

Your balance and movements are in the official Gourmet App

Proteger
Check your card PIN

With your security PIN for payments over €50

Logos Pay 2
Up Gourmet with Apple Pay and Samsung Pay

A safer means of payment, without physical contact

Tarjeta Cheque Gourmet 72
Same card, better experience

Enjoy NFC technology on your new card

Tenedor
You choose where

Valid at all the affiliated establishments in Spain with a hospitality TPV and MasterCard payment

Telefono Movil
The important things are at your fingertips

Your balance and movements are in the official Gourmet App

Proteger
Check your card PIN

With your security PIN for payments over €50

Check your card PIN

You can check your PIN up to 3 times throughout the card's useful life.
We recommend that you memorise it or jot it down.

You can check your card PIN, balance and movements in the User Portal.
You can check your card PIN, balance and movements in the User Portal.
1) Ve a Menú (abajo a la derecha) y pulsa en Mis Tarjetas
3 pasos Añadir Tarjeta Nombre
3) Completa los datos de tu nueva tarjeta.
4) Introduce el código de 10 dígitos del reverso de la tarjeta y pulsa Continuar.

Do you have any questions?

FAQ regarding the Up Gourmet card

Using the official Up GourmetPay App: add your card to the App and activate it, indicating your data and the 10 digits printed on the reverse of your card. (You must carry out this process within the hours of use and with the amount on your card; ask your HR department if you do not know this).

 

You can also check your balance by going to the card website’s User Portal (www.tarjetachequegourmet.es) Enter the same access data as the App or the data you already have if the card is a duplicate.

The card PIN is necessary for paying amounts over €50 through NFC and you can check it on the GourmetPay App or the card website’s User Portal (www.tarjetachequegourmet.es)

 

If you do this through the App, go to the CARDS menu and click on CHECK YOUR PIN. Remember that you can only check it 3 times in total, after which you will not be able to check your PIN, so we recommend that you memorise it or jot it down. If you forget your PIN, go to your Human Resources department to apply for a new card. The card PIN cannot be changed at present.

The Up Gourmet card PIN cannot be changed at present.

Remember that, if you enter your PIN incorrectly 3 times, you must contact your company’s HR department to apply for a new card

You must go to your company’s Human Resources department to apply for a new card.

If the Up Gourmet card is blocked as a result of entering the PIN incorrectly 3 times in a TPV, you must contact our Customer Service (sac@up-spain.com) to reactivate your card and unlock it.

The NFC or contactless payment is activated in two ways:

 

– When making your first physical payment through a TPV and entering your PIN.

When adding your Up Gourmet card to the Gourmetpay App.

From then on, you can make payments of under €50 with NFC and without your PIN.

When making a payment with your card or adding it to the App, take into account the hours of use and the amount on your card. Ask your HR department if you do not know this.

If your Up Gourmet card is lost or stolen, you can:

– Deactivate it through the card website’s User Portal (www.tarjetachequegourmet.es), in the “Deactivate your card” section.

– Contact our Customer Service department to block or cancel it.

– You can also deactivate it through the Gourmetpay App by going to MENU > MY CARDS > YOUR CARD > ACTIVATE/DEACTIVATE

If the card is found, you can activate it once again or contact your company’s HR department to reactivate it.

If the card is not found, it must be blocked by calling one of the following telephone numbers as soon as possible: 913 626 200 or 902 114 400, 24-hour service, 7/7 days.

IMPORTANT: Blocking the card by phone will cancel your card and you will not be able to use it again. You must ask your company for a new one.

If you want to check the email associated with your Up Cheque Gourmet card, go to the User Portal, access your account with your card number and password. Then go to ADMINISTRATION and check some of your data such as the email associated with your account. If no email was stated, you can associate it now and save the changes.

To recover the password for the Up Gourmet card’s User Portal, go to www.tarjetachequegourmet.es, click on “FORGOT YOUR PASSWORD?” and enter your email. You will receive an email with the password change so that you can enable a new one.

If your card is a duplicate, you must add it once again to the GourmetPay App and to the User Portal if you had it this way so that you can continue seeing your balance and movements.

This new card has:

– different numbering

– a different PIN

– a different expiry date

If the card has been renewed, you must also add it to the App once again because it will have a different expiry date even though the PIN is the same.

For compliance with RD 1074/2017 of December 29, and that the UpGourmet card is not considered as a product of compensation in kind, CHÈQUE DÉJEUNER ESPAÑA SAU. informs you, among other obligations, that the UpGourmet card must be non-transferable, the amount not consumed will not be cumulative, it cannot be exchanged for money, and the daily amount to be consumed may not exceed the maximum amount imposed by law per business day.

 

The personal data that you provide us as the holder of the UpGourmet card, on the occasion of the celebration of this service, as well as those others that cause it, will be treated in the files that are the responsibility of your company. You are informed of the inclusion of your data in a file, and the processing of the same, in order to establish, maintain and manage the meal card services in the most efficient way possible and so that the established obligations can be carried out legally and/or between the parties for the management of the bonuses of said services.

 

In any case, the privacy policy of your company ensures that you can exercise your rights of access, rectification, cancellation and opposition by writing to your company, at the address of the company’s registered office and in the manner provided by law. The company CHÈQUE DÉJEUNER ESPAÑA S.A.U. has been hired to manage these services as treatment manager, who will carry out all the necessary steps for the good end of the service and under the instructions signed between both entities.